Your privacy is our priority. This document clearly explains how rgame11 collects, uses, stores and protects the personal data of all members in Malaysia. Please read it before registering or using our platform.
Our Privacy Commitment
Rgame11 takes a responsible approach to handling members' personal data. These are the six core principles that shape how we protect your privacy.
Rgame11 only collects personal data that is strictly necessary for platform operations — name, phone number, payment information and transaction history. We do not collect excessive data or data unrelated to the services we provide to you.
All personal and financial data transmitted between your device and rgame11's servers is protected by 256-bit SSL encryption — the same standard used by major Malaysian banking institutions such as Maybank and CIMB.
Rgame11 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data belongs to you — it is not a business asset we deal to others.
Only rgame11 staff with a legitimate business need are permitted to access members' personal data. All access is logged and monitored. Any staff member who misuses access to customer data is subject to immediate disciplinary action.
Every rgame11 member has the right to request a copy of the personal data we hold, request corrections to inaccurate data, or request deletion of their data in certain circumstances. This process can be initiated by contacting our support team.
Rgame11 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection, processing, and storage is carried out in accordance with the requirements set out under applicable Malaysian law.
Data Overview
Transparency is a core value at rgame11. This table clearly sets out every category of data we collect, why we need it, and how long we retain it.
| Data Category | Example | Purpose of Collection | Retention Period |
|---|---|---|---|
| Identification Data | Full name, MyKad number, date of birth | Account registration, KYC verification | Throughout the active account period + 7 years |
| Contact Data | Phone number, email address | Communications, OTP verification, notifications | For the duration of the active account |
| Financial Data | Bank/e-wallet account details, RM transaction history | Processing deposits & withdrawals, AML compliance | 7 years after the last transaction |
| Gaming Data | Betting history, winnings, slots played | Dispute resolution, responsible gaming | 5 years after the last activity |
| Technical Data | IP address, device type, session cookie data | Security, fraud prevention, platform optimisation | 90 days to 2 years |
| Communication Data | Support chat logs, enquiry emails | Customer support references, team training | 3 years |
* Retention periods may be extended where there is a legal requirement, active dispute, or ongoing investigation related to the account in question.
Full Privacy Policy
This Privacy Policy document explains how rgame11 ("we", "the platform") collects, uses, discloses, and protects your personal information ("Member", "you") when you use the online casino and Sports Betting platform at rgame11.best. This Policy is to be read together with rgame11's Terms & Conditions, and both together form the complete agreement between you and our platform. By using rgame11's services, you agree to the terms of this Privacy Policy.
Rgame11 is an online casino and Sports Betting platform operating in Malaysia, serving Malaysian players with services denominated in Malaysian Ringgit (RM). In operating this platform, we need to collect and process certain personal data from our members to ensure a safe, fair, and efficient service.
This Privacy Policy applies to all personal data collected through:
Rgame11 collects various types of personal data depending on how you interact with our platform. Below are the categories of data we collect:
Data You Provide Directly:
Automatically Collected Data:
Personal data collected by rgame11 is used for specific, legitimate purposes only. We do not process your data beyond what is stated here without your consent:
Rgame11 does not sell members' personal data to any third party. However, in the course of operating the platform, we may share necessary data with a limited set of third-party categories as follows:
All third parties handling rgame11 member data are required to comply with data protection standards equivalent to or stricter than rgame11's own. We do not permit third parties to use member data for their own purposes unrelated to the services we have contracted them to provide.
Rgame11 makes serious investments in security infrastructure to protect the personal data of all members. The technical and organisational security measures we implement include:
While rgame11 takes all reasonable measures to protect your data, no system is entirely foolproof. We encourage you to do your part by using a strong password, enabling 2FA, and never sharing your rgame11 account login credentials with anyone.
Rgame11 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the rgame11 platform and you may not be able to use all features fully.
As an rgame11 member and a data subject under Malaysia's PDPA, you have the following rights regarding the personal data we hold:
Rgame11 is a platform exclusively for individuals aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we discover that personal data of an underage individual has been collected without proper age verification, we will:
If you believe your child or a minor known to you has registered on rgame11, please contact us immediately at support@rgame11.best so that appropriate action can be taken without delay.
Rgame11 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements made to the platform. Any changes will be published on this page with an updated effective date.
For significant changes that materially alter how we use or disclose your personal data, rgame11 will provide clearer notice — whether through in-platform notifications, an email to your registered address, or a prominent visual indicator on the website. It is your responsibility to review this Privacy Policy periodically. Continued use of the rgame11 platform after any changes take effect will be considered acceptance of the updated Privacy Policy terms.
For any enquiries, concerns, or requests relating to this Privacy Policy or rgame11's processing of your personal data, you may reach us through the following channels:
Your Rights
Rgame11 respects and upholds your rights under Malaysia's Personal Data Protection Act 2010. Below is a summary of your rights and how to exercise them.
You may request a copy of all personal data rgame11 holds about you at any time. Send your request to support@rgame11.best and we will process it within 30 days.
If any personal data we hold about you in rgame11's system is inaccurate or out of date, you may request a correction. Most basic information can be updated directly from your profile settings.
In certain situations, you may request that we delete your personal data. This is subject to statutory data retention requirements, such as financial transaction records which must be retained for 7 years.
You may object to the use of your data for direct marketing at any time through the notification settings in your rgame11 account or by contacting our support team.
In certain circumstances, you may request that rgame11 restrict the processing of your data — for example, while you dispute the accuracy of your data or during a dispute over how it is being used.
Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing that took place prior to withdrawal.
Additional Guidelines
Privacy policies can seem like heavy, dry reading — but if you play on any online platform, it's worth understanding at least the basics of how your data is handled. At rgame11, we've made every effort to keep this as straightforward as possible to understand and, more importantly, to apply consistently.
One question Malaysian members frequently ask about rgame11 concerns payment information — does rgame11 store their bank account or e-wallet details? The short answer is no, not in full. When you make a deposit via Touch 'n Go, GrabPay, DuitNow, or any other Malaysian local payment method, the actual payment process is handled by a licensed and certified payment gateway. rgame11 receives transaction confirmation without retaining your full payment account details. What we do store is the transaction record — the date, amount in RM, and payment method used — for transaction history and legal compliance purposes.
The KYC (Know Your Customer) process at rgame11 may feel like an extra step at first, but it actually protects you far more than it inconveniences you. When we verify your identity before your first withdrawal, it means no one else can withdraw funds from your account — even if they manage to obtain your password — because the name on the withdrawal details must match the name verified through KYC. The MyKad photo you submit for KYC is stored in an encrypted system with strictly limited access and is used solely for identity verification purposes.
Rgame11 also uses gameplay activity data for responsible gaming purposes. This means our systems automatically monitor patterns such as sudden increases in bet amounts, unusually long play sessions, or deposit patterns that may indicate financial stress. When such patterns are detected, the rgame11 responsible gaming team may reach out to offer support resources or betting limit tools. This is not surveillance — it is part of rgame11's commitment to ensuring that every member's gaming experience remains healthy and in control.
Malaysia's Personal Data Protection Act 2010 (PDPA) grants you certain rights as a data subject. One of the most useful is the right of access — you can request rgame11 to provide a copy of all data we hold about you, including profile data, transaction history and gameplay activity logs. To make this request, send an email to support@rgame11.best with the subject line "Data Access Request" and we will process it within 30 working days.
We also want to make clear that rgame11 has never sold, and will never sell, your data to third parties for marketing purposes. You will not start receiving advertisements from other companies simply because you use rgame11. Your data is used solely to operate the platform and deliver the services you have subscribed to — nothing more. If you ever receive communications from a party claiming to have obtained your data from rgame11, please contact us immediately, as this is not our practice and may constitute a fraudulent attempt that warrants investigation.
For any questions or concerns about how rgame11 handles your personal data, our 24/7 support team is ready to assist in Bahasa Melayu — reach us at support@rgame11.best or via Live Chat within the rgame11 platform at any time.
An online casino platform built with personal data protection as a core priority. Deposit in RM, play safely, and enjoy banking-grade data protection.