This document contains all terms and conditions governing the use of the rgame11 platform by Malaysian members. Please read it carefully before registering or using any of our services.
Key Principles
Rgame11's terms and conditions are built on the principles of transparency and fairness for all parties. Below is a summary of the most important principles you need to understand.
Rgame11 only provides services to individuals aged 21 and above. All registrations are subject to age and identity verification. Accounts found to be in breach of the age requirement will be closed immediately and all balances forfeited.
Each individual is permitted to hold only one rgame11 account. Registering multiple accounts under the same identity is a serious violation. All duplicate accounts will be suspended and any balances or winnings held within those accounts may be forfeited.
The rgame11 platform operates entirely in Malaysian Ringgit (RM). Deposits and withdrawals are processed exclusively through local Malaysian payment methods — Touch 'n Go, DuitNow, FPX, GrabPay, Boost, and ShopeePay. Foreign currencies are not accepted.
All promotional bonuses at rgame11 — including deposit bonuses, welcome bonuses, and periodic promotions — carry different rollover requirements (wagering requirements). Please read the specific terms of each bonus before claiming it to avoid any misunderstanding.
You are solely responsible for keeping your rgame11 account password and login credentials confidential. All activity that takes place under your account is your responsibility unless you promptly report any unauthorised access to us.
Rgame11 is committed to responsible gaming. We provide deposit limit tools, loss limits, and self-exclusion options. Using this platform for compulsive gambling is contrary to rgame11's core values and may result in account restrictions.
Quick Summary
A quick reference guide to the operational terms most frequently asked about by rgame11 members. See the full sections below for detailed explanations.
| Item | Terms / Limits | Note |
|---|---|---|
| Minimum age requirement | 21 years old | Identity verification required |
| Minimum deposit | RM 20 | Via Malaysian local methods only |
| Minimum withdrawal | RM 50 | To the bank account / e-wallet under the same name |
| Withdrawal processing time | 15 minutes – 2 hours | Depends on method and amount |
| Number of accounts per individual | 1 account only | Violations may result in account closure |
| KYC Period | Within 30 days | Required before first withdrawal |
| Bonus rollover requirements | Varies by promotion | Review the terms of each bonus separately |
| Inactive account balance expiry period | 12 months of inactivity | A monthly administrative fee may apply |
Full Terms & Conditions
This Terms & Conditions document constitutes a legally binding agreement between you ("Member" or "User") and rgame11 ("Platform" or "we"). By registering an account, making a deposit, or using any service on rgame11, you confirm that you have read, understood, and agreed to be bound by all terms set out herein. If you do not agree with any part of this document, please discontinue your use of the rgame11 platform immediately.
Rgame11 reserves the right to amend these terms and conditions at any time. Amendments take effect once published on the rgame11 website, and you will be notified via email or in-platform notification. Continued use of the platform after amendments are published constitutes acceptance of the revised terms.
Within this rgame11 Terms & Conditions document, the following terms carry the meanings as defined below:
Rgame11 services are available only to individuals who meet all of the following eligibility requirements, without exception:
Rgame11 reserves the right to request identity verification documents at any time, including a copy of your Malaysian identity card (MyKad), utility bill, or other relevant documents. Failure to provide the requested documents within the specified timeframe may result in account suspension or closure.
Each individual is only permitted to hold one (1) active account on rgame11 at any time. Registering multiple accounts using the same name, phone number, email address, IP address, or payment method is strictly prohibited and will result in the closure of all associated accounts.
As the account holder, you are fully responsible for:
Rgame11 will not be held responsible for any losses arising from unauthorised use of your account if you have failed to take reasonable security measures to protect it.
All deposits into your rgame11 account must be made via supported payment methods and in Malaysian Ringgit (RM). The deposit methods accepted by rgame11 are:
The minimum deposit amount is RM 20 per transaction. Confirmed deposits will be credited to your rgame11 account automatically within minutes. rgame11 does not charge any fees for deposits; however, your payment service provider may impose their own charges, which are beyond rgame11's control.
Rgame11 reserves the right to request proof of payment or additional verification for any deposit deemed unusual or suspicious, for anti-money laundering purposes.
Withdrawals from your rgame11 account are subject to the following conditions:
Standard withdrawal processing time is between 15 minutes and 2 hours for amounts below RM 10,000. Larger withdrawals may require additional processing time and further verification by the rgame11 finance team. For major jackpot winnings (exceeding RM 10,000), the rgame11 team will contact you within 24 hours to complete the verification process before payment is processed.
Rgame11 reserves the right to temporarily place a hold on withdrawal requests for security checks, compliance reviews, or in cases where there is an active dispute relating to the account in question.
Rgame11 offers a variety of bonuses and promotions from time to time. All bonuses are subject to the specific terms and conditions stated on the relevant promotions page. The general conditions that apply to all rgame11 bonuses are as follows:
The daily rebate (0.5% for blackjack and table games, 1% for slots) is calculated based on total completed wagers and carries no rollover requirement. Rebates are credited automatically the following day with no manual claim needed.
All casino games at rgame11 — including live casino (baccarat, blackjack, roulette), jackpot slots, and table games — operate in accordance with the rules set by their respective licensed game providers. The specific rules for each game can be found in the "Game Information" section before you begin playing.
General principles that apply to all casino games on rgame11:
In the event of a dispute regarding game outcomes, rgame11's decision following a review of the game logs is final.
Rgame11's Sports Betting section covers a wide range of sports including badminton, football (Malaysia Super League, EPL, Champions League), e-sports, and over 20 other sports. The specific terms for Sports Betting are as follows:
The following activities are strictly prohibited on the rgame11 platform and may result in immediate account closure and forfeiture of all funds:
Rgame11 reserves the right to report any suspicious activity to the relevant authorities, including Malaysian law enforcement agencies, where necessary.
Rgame11 reserves the right to suspend or close any member account under the following circumstances:
For voluntary closure, please contact the rgame11 support team by email at support@rgame11.best. Any valid balance remaining in your account will be returned via the same payment method once all checks are complete. In cases of closure due to a terms violation, rgame11 reserves the right to withhold or forfeit the balance at rgame11's discretion.
Rgame11 shall not be held liable for any direct, indirect, incidental, or consequential losses arising from the use of this platform in the following circumstances:
Rgame11 reserves the right to amend, update, or replace any part of this Terms & Conditions document at any time without prior notice. It is your responsibility as a Member to review this document periodically to ensure you remain informed of the terms currently in effect.
Amendments take effect immediately upon being published on the rgame11 website. Email or in-platform notifications may be sent for major changes, but rgame11 does not guarantee notification for every minor amendment. Continued use of the platform after any amendment is posted will be considered acceptance of the revised terms.
This document and all disputes arising from it are subject to applicable laws. Any dispute that cannot be resolved amicably between the Member and rgame11 may be referred to the dispute resolution mechanism designated by rgame11.
For any enquiries regarding these terms and conditions, please contact the rgame11 support team at support@rgame11.best or via the 24/7 Live Chat available within the rgame11 platform.
Additional Guidelines
Terms and conditions documents are rarely anyone's idea of a good read — but taking a few minutes to understand the sections most relevant to you can make for a smoother experience with no surprises down the line. At rgame11, we've tried to write these terms in plain language without burying you in legal jargon.
The first thing many Malaysian players ask about rgame11 is withdrawal requirements. In short, before you can make your first withdrawal, you need to complete the KYC process — which is actually straightforward. It simply requires you to submit a clear photo of your Malaysian identity card (MyKad) and possibly a selfie for verification. The process is typically completed within 24 hours. Once KYC is done, all subsequent withdrawals go through smoothly without needing to repeat the process.
Another question that frequently comes up is about rollover requirements for bonuses. This is something every player should understand clearly before claiming any bonus at rgame11. A 10x rollover means you need to wager an amount equal to 10 times the bonus value before you can withdraw winnings derived from that bonus. So if you receive a bonus of RM 100 with a 10x rollover, you need to place a total of RM 1,000 in wagers (on eligible games) before those bonus winnings can be withdrawn. This is not necessarily a negative thing — it simply means the bonus is designed to extend your playing experience, not for immediate withdrawal.
The one-account-per-person policy at rgame11 is more than a technical rule — it is the foundation of fair play for all members. rgame11's bonus and promotion system is built on the assumption that each individual holds only one account. When someone registers multiple accounts to claim welcome bonuses more than once, it undermines the fairness experienced by every other member who plays by the rules. This is why rgame11 takes violations of this term seriously — not to inconvenience honest players, but to protect the integrity of the platform for everyone.
For players who need a break from the platform for personal reasons, rgame11 offers a self-exclusion option that can be activated from your account settings. This can be set for periods ranging from as short as 24 hours to 6 months or longer. While self-exclusion is active, you will not be able to log in or carry out any transactions. This is a responsible gaming tool we encourage players to use whenever needed — there is no shame or stigma in doing so.
Rgame11 is committed to maintaining full transparency across all aspects of platform operations. These terms and conditions are not buried in a corner of our website — they are accessible at any time via the footer link on every rgame11 page. We believe that players who understand the terms clearly will have a more satisfying gaming experience. If you have any questions about these terms, do not hesitate to reach out to our support team at support@rgame11.best or via Live Chat in the platform — we are available 24 hours a day, 7 days a week.
Register your rgame11 account for free, deposit from as little as RM 20, and enjoy thousands of live casino games, jackpot slots, and Sports Betting — all through the local Malaysian payment methods you already use.